Customer support service.
High-end customer service and support is, perhaps, the only field where You can edge over Your competitors in the modern market oversaturated with services and products. Politeness, responsiveness, positive energy, – all these may seem not unique qualities, but unfortunately, they are rarely found in service. Long dialing lines, confusing IVR, a rude operator with speech defects, – You can forget about all this forever.
Adelina guarantees the best level of Your customer service. After all, the leaders of the Ukrainian market – the largest national companies – have already entrusted us with their customers.
We offer a full range of services for Your customer support and care:
A high level of manager training – 95% of our consultants have higher education, all of them have undergone obligatory intensive communication trainings and master classes, have stress-resistance skills, are trained to work with negativity and refusals, speak foreign languages and are able to win the interlocutor’s trust. For each new project, additional training by the company’s certified business trainers is also provided.
Your total control over the results of Your project: recordings of all conversations, statistics on processed calls and online applications, direct contact with the operations manager for Your project.
Given the rapid dynamics of the development of modern business and the growth of companies’ regional offices, investment in the personnel of administrative divisions of enterprises is a vital element in the client-centered approach to business. Adelina Call Center offers such companies our “Customer support service”, which includes the service of Your customers by professional consultants and automated systems for processing telephone calls and e-mails addressed to or received from Your customers. We believe that our “Customer support service” can become an effective tool to streamline the work of Your staff, establish a single access point to the company, regardless of the business size, and ensure quick contact with the relevant employees, thereby using every customer request as a potential business opportunity.
See also “VIRTUAL OFFICE”