ADELINA COPYRIHGT 2004-2019. ALL RIGHTS RESERVED.

VIRTUAL OFFICE

A virtual office is office services of collective use, which includes the business address of an organization for receiving correspondence, mail forwarding services, virtual telephone number, fax reception, as well as additional incoming call services, secretarial services, web-hosting and rent of meeting rooms and conference rooms for business gatherings.

The “Virtual office” service from Adelina Call Center allows the team of employees to effectively conduct business using only the Internet communication capabilities.

You need this service if:

The “Virtual office” service from Adelina Call Center provides for a multi-channel number with highly qualified call center operators receiving calls 7/24/365. Employees process requests in accordance with the conversation script, taking into account Your company’s corporate standards. If necessary, calls can be forwarded to the city and mobile telephones.

This service guarantees the improvement of the customers’ and partners’ impression about Your company; the demand for services and products is growing, Your customer base is expanding and the amount of profit is increasing. You pay us only for minutes of work of our employees.

This is a perfect option for first-time entrepreneurs – one can inexpensively and in the shortest possible time get a staffed and equipped office, as well as trained and experienced employees. At the same time, You do not care about the working conditions of Your office and staff – the human factor (employees’ bad mood, lunches, hospital, etc.) is absent. Your customers will never hear “the line is busy”. And You get high-quality services and a complete clear reporting.

We provide You with a city-wide multichannel (or the “INFOLINE 0-800” service) phone number for organizing Your company’s 24-hour service. Calls intended only for Your company will be received on this phone number. You will indicate this number in Your advertising and information materials as Your 24-hour customer service phone number. When calling this number, Your customer will be confident that he is communicating with Your company’s employee. In fact, he will engage in a pleasant conversation with a professional call center operator.

Our specialists will greet the caller on behalf of Your company, find out his name, the purpose of the call, provide the necessary information, accept an order or a fax, and connect him with the needed manager of Your company. If it is impossible to connect with the manager, our operator will receive the information and immediately send it to this employee via email or SMS-message.

As a result, You increase the company’s accessibility in the eyes of customers and partners, receive reports and statistics of references of Your customers and partners and a modern service.

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