CUSTOMER BASE UPDATE

Database update

We live in the 21st century – the time of mobility and constant change. People have the opportunity to change e-mail addresses, SIM cards, and profiles in social networks, move from place to place, and even change the countries of residence. Having a database of Your customers, consider how efficient it is and whether it requires regular updates.

Only an extremely accurate database has value.

Databases update is the updating of contacts to databases or, in other words, bringing databases into the present-day state. During the update, some of the data are saved, some are updated, some are deleted, and new data are added. Without an accurate and up-to-date database, the company can lose its existing customers, and, moreover, fail to find the new ones.

Most successful companies have long been familiar with the Customer Relationship Management ideology and customer relationship management systems, which are a rather effective tool for increasing customer loyalty to the company and building responsible business relationships. As part of the “Database update” service, Adelina Call Center helps bring Your customer base to the correct format, namely:

• updates phone numbers, preliminary checking their compliance with the required format, possible change of ATS numbering, availability of mobile numbers

• updates the address information, including, changes in the names of streets and postcodes

• works with the customer, updating other relevant data indicated in Your requirements and business processes in general

Technological and operator resources of Adelina Call Center allow making over 20 000 calls a day, which guarantees the possibility of processing both small customer bases and bases of large corporations. The “Database update” is an outstanding solution to:

• acquaint customers with new services and products of Your company

• remind customers about existing products and services

• congratulate customers on holidays

• get confirmation of the customer’s consent to receive advertising products, reminders, company news

• invite customers to participate in a promotion or loyalty program

When You contact Adelina Call Center, Your database update will be carried out by professionals, who have reached the leading positions in the contact centers market. They will call Your real and prospective customers and partners to specify and correct the information in Your database. Adelina contact center guarantees You privacy when You grant our operators access to Your database.

See also: CUSTOMER SEARCH and TELEPHONE SALES

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