Own help desk is necessary for companies, the activities of which are directly related to receiving applications by phone, and the majority of them are:
To launch its own help desk, the company needs substantial financial investments and time, both for training operators and constant quality control of services, renting premises for a contact center, paying telephony, the Internet, equipment and software, staff salaries. Adelina Call Center offers You a solution that will attract new customers, retain the loyalty of the old ones and provide a consistently high level of service – the call center help desk, which at the same time will reduce the cost of the entire process by at least twice.
It does not matter whether You have a large company or not.
If You just started developing Your business, You will need complex and expensive equipment, as well as a large number of personnel for a timely and high-quality calls handling. Outsourcing contact center will help You not only reduce costs but will also provide all the necessary information for a complete analysis of seasonal and daily dynamics of requests. In its turn, this will help You to further develop business more efficiently.
For a large company, the issue of optimizing business and developing new markets is a matter of survival among competitors. Outsourcing call center is a fitting solution of the tasks set. You give us part of Your routine work and can focus on more serious tasks – Your own development.
An individual approach is applied to each customer.
We can provide both round-the-clock 7/24/365 support and support for Your customers’ calls, as well as a cheaper option – servicing telephone calls in the hours when Your specialists are unable to cope with the load. Sometimes the number of calls is unpredictable, this is especially true for peak hours, holidays and weekends, as well as during promotions and advertising campaigns. We take the so-called “overflows” and guarantee that every caller will be served.
How does it work?
All incoming calls are received by our qualified consultants. Using the customer’s data from 1C and a CRM-system (we can also offer assistance in developing a CRM), they process 100% of requests and transfer the order for further execution – they coordinate the work of the company’s employees and the customer (inform the arrival time of a car the address of delivery of goods, etc.)
Advantages of the “Help desk” Contact Center service: