Online stores service
To optimize the system of ordering products and services, Adelina Call Center offers to simplify the work of specialists of Your company with the help of our “Online stores service”. Within this service, experienced specialists of Adelina Call Center 24 hours a day 7 days a week 365 days a year:
accept orders for products and services;
qualitatively process the order according to Your corporate service standards;
provide consultations on the assortment, prices, and quality of products;
inform about delivery terms and conditions, warranty service period;
work with problematic requests and solve issues of delay in the product delivery;
process requests via email, social networks, and online chat;
work with the customer base of Your online store through e-mail newsletters and SMS by a given strategy (by schedule or by events);
Exceptional service for Your customers
You will no longer miss a single customer because all questions and requests by phone, email, chat, etc. will be processed on time. Call center operators for an online store can provide immediate recommendations including on technical issues, products availability and features in groups in social networks.
Out-of-the-box software solutions
We also offer online stores our software for data recording or integration with Your CRM system, updating Your customers’ data and regular reporting. Using this service, You receive a formed list of orders in any format convenient for You, ready for billing and sending.
Conversations recording and reporting
All conversations (incoming and outgoing) are recorded to control the quality of remote call center operators. Additionally, all dial-up attempts are recorded. Work reports can contain detailed information on common causes of failure, KPIs, updated phone numbers of Your customers, etc.
Saving and profit
Hiring an outsourcing operator, You get the whole team instead of one full-time employee. There is no need to spend time and money on his motivation and training, to rent an office space and organize a workplace for him – a professional operator immediately starts working, guaranteeing additional sales and increasing the average check. With us, Your store will be able to serve customers around the clock, without days off or lunch breaks. You pay for each call, not a fixed salary. And if there are few calls during the “low season”, Your bill will be smaller than during the “hot season”.
“Online stores service” from Adelina Call Center will help to avoid delays in orders processing and execution, optimize the work of Your staff, reduce the company’s expenditures and increase the speed of work with customers. The implementation of contact center services in the online store will provide an opportunity for Your customers to contact You in future, advise their friends and colleagues to choose Your company, while You will increase the cash inflow.