Telephone Sales or Telemarketing is a type of direct marketing, in which the seller and the buyer communicate with the help of telephone facilities. In a narrower sense, telemarketing is the sale of products or services by phone.
Our company has extensive experience in telephone selling of banking and insurance products, cable and satellite TV products, mobile communication services, catalog trade products, trainings and events, foreign language courses, charitable assistance.
On the basis of Adelina Call Center, a separate unit specializing exclusively in telephone sales was established. Qualified trainers conduct regular trainings to get acquainted with the characteristics of products and services, as well as with the latest selling technologies.
The process of Telephone Sales is organized the following way:
Project preparation. We explore Your business area and the nature of Your company’s activities and offer a ready-made solution, taking into account all the information and Your wishes: a training program for employees for the project, a ready-made conversation script aimed at selling.
Staff training. All our employees are professionals in customer service, they are trained by certified business trainers of the company on a regular basis. Therefore, they do not need long-time training to start Your project – a few days will be enough to study the specifics of sales in Your company. Dedicated trainers are involved in the project team on a permanent basis on large and constantly growing projects, serving the national companies in Ukraine. During the training, consultants and sales managers work out a particular conversation model. The rapid growth dynamics of telesales projects attest to the employees’ excellent skills of dealing with refuses. Our operators are able to avoid any refusal.
Creation of the call base. If You do not have Your own customer call base, alongside the training we develop our own customer base – see “CUSTOMER SEARCH” service. Our employees make “cold calls” and gather statistics on the calls made. A completed database is transferred to the telemarketing group for Your project.
Successful launch and implementation of a telemarketing project. You will have sales, statistics and regular reporting, access to conversation recordings, a dedicated operations manager – the head of Your group will be constantly in touch. Our solutions guarantee all possible services in the industry in abundance, including, auto redial and transfer of a call to a specialist.
The dynamics of the development of modern business lays down its rules of promoting products and services. Usual tools sometimes become not enough, especially when it is necessary to increase the sales performance in certain geographical areas or for the company as a whole.
You just need to transfer the base of prospective customers to Adelina Call Center specialists, and we will carry out the full cycle of both pre-sale preparation and the sales process in general. To evaluate the efficiency of Your proposal among prospective customers, we will conduct a pilot project for You. Within the pilot project, You will see statistics on the relevance of Your contact database, define the percentage of response to offers, as well as learn the customers’ opinion about Your products and services.